October 10, 2024, Airport Service Manager Nice, American Airlines; "I just wanted to thank you again for the great season in NCE. You have passed all the numerous AA audits and more importantly have my trust since day one. I now understand the challenges of a seasonal operation and I know all the hours you have dedicated to American. Thank also to S., N., P., N. and N., they are real aviation professionals, and I look forward to work with them again next season, With much respect."

October 21, 2024, Air Transat Representative, Nice Airport; "The last flight took off on October 20, the 2024 season is over for Air Transat at NCE. ICTS: A big thank you for your constant presence and your vigilance in the face of flight security breaches. Thanks to you, our operations take place in a safe environment. Special mention to C.A., Alain, N., S. (congratulations for the recent interception of the fake passport), N. and the others. During the season, we observed an increase in attempts to use fake travel documents. We must increase our vigilance for next season. I have every confidence in you as collaborators! Thank you!.... see you next year! It was a pleasure to have you as colleagues."

November 11, 2024, the following note of appreciation was received from a client for an ACTS security officer working at Charlotte Douglas International Airport: "I would like to recognize an ACTS security officer for going above and beyond on 11/02/2024 to ensure the safety of our customers and employees...I appreciate the awareness that your officer displayed on that day. I am very grateful for the team that ACTS has put in place our location".

November 14, 2024, Station Manager Lisbon, Delta Air Lines; "In the past 3 days, we have had the security visit performed by our Regional Manager Security T. V. and A. C. with Internal Intelligence. The result is excellent, and once again, we have demonstrated the highest standards of security and compliance for DELTA in Lisbon.  In multiple occasions, the auditors praised the work organization and professionalism of ICTS Portugal and they are definitely taking Lisbon as an example for other stations. This is not a coincidence, but the result of the daily dedication and professionalism delivered by your supervisors R. N. and N.T.. Please extend my gratitude to the entire Team and let's continue to keep climbing.

November 26, 2024, Outstanding Observation and Action by an ICTS Behaviour Detection Officer (BDO) in Dublin. While conducting routine BDO duties at the United Airlines check-in at Dublin Airport, a BDO observed an individual displaying suspicious behaviour, entering a restroom, and staying inside unusually long. The BDO alerted a nearby airport authority representative. Despite repeated knocks on the cubicle door, there was no response. The BDO informed their Supervisor promptly, and they contacted the Airport Police. They accessed the cubicle and found the man apparently suffering from a drug overdose. Thanks to the BDO's swift action, the man received timely medical care.  Though no security risk arose, the incident highlights exemplary BDO techniques and rapid response. The airline and Airport Police praised the ICTS BDO for their vigilance, communication, teamwork, and dedication.

November 26, 2024, Operations Service Manager Lisbon, Delta Air Lines; "On November 22nd we had a major irregularity, with a delay of more than 12 hours... We cannot fail to recognize and praise all those involved in the operation that day for the dedication, professionalism and willingness they showed in extending hours on end so that this flight could take place. Most, if not all, of them stayed at the airport for more than 10 hours and more than 18 hours. Without them, this flight would not have been possible, causing an even more negative experience for our passengers. Please extend our gratitude and thanks to the entire team, especially R.N. and N. T. for the way they always make themselves available, organize and coordinate these irregularities. We know that it's really not easy to manage resources in irregularities of this size, but they always manage and never give up!!! THANK YOU VERY, VERY MUCH!  On November 22, as every day, the spirit of this team made the difference.

BRAVO!

December 4, 2024, following a presentation of our compliance program for security catering at one of our U.S. stations, we received the following comment from a Transportation Security Inspector (TSI) for the TSA; "Thank you all for the invite, through which we were able learn more about ACTS' compliance program and the wonderful tools utilized to keep stations, people, and aircraft safe! Without a doubt, my TSI colleague and I believe ACTS is the best of the best.  We appreciate the solid collaboration we have and hope you all enjoy the same partnership with TSA in other cities. I personally look forward to seeing the plans ACTS have now come to fruition in the near future. ACTS has great leadership and security agents!"

December 12, 2024: In the check-in lobby of a Frankfurt airport terminal, an ICTS Behaviour Detection Officer (BDO) noticed two individuals repacking their luggage. While observing, the BDO spotted an item resembling a pistol in one of the bags. The BDO promptly reported this to the Supervisor, who notified the police. Upon their arrival, the police officers searched the individuals and their bags, determining that the item in question was a lighter designed to resemble a firearm rather than an actual pistol. Following the incident, the Quality Assurance Department of the Federal Police at Frankfurt Airport sent ICTS a letter of appreciation, stating: "An ICTS employee had made an observation relevant to Federal Police in the Terminal's public hall, within the area serving US air carriers. The responsible Inspectorate wants to thank the employee again."

December 18, 2024, Station Manager Munich, Delta Air Lines; "I wanted to reach out and thank you and the team for a great audit performance. G. was pleased with the Security processes, and I appreciate you taking the time to walk with us during both audit days. The audit included aircraft and ramp access, catering search, check-in and gate security as well as training completion. The audit was completed with zero findings for Security. Special thanks to the team at the catering unit.  Great job on the truck air conditioning search and finding the items stowed inside of that unit.Please extend our thanks and gratitude to the entire ICTS team!"